Sunday 05 February, 2012 06:55
How long will my SatNav unit be away?
We will aim to have your SatNav Unit back with you in about 3 to 5 working days.
If it will be longer than this we will let you know by phone or email.
How do I send my device to SatNav Service for repair?
Fill the repair form on the website.
Be sure the unit is securely packaged to avoid damage.
Use an insured carrier, for UK we highly recommend the Royal Mail Special Delivery service, for Europe or America shipping via FedEx or DHL.
Where do I send my device?
All the shipping address details are sent to you via email when you complete your repair order.
SatNav Service
12 Cedar Grove
South Ealing
London, W54AP, UK
Will i keep my Unit Save data?
The warranty information booklet reads: "Before sending the products to the SatNav Service Centre, you should remove or delete any private or confidential files or data.
You accept and agree that SatNav Service will not be responsible for any loss, deletion or corruption of your files or data that have not been deleted or removed.
SatNav Service strongly recommends that you make a back-up copy of any data that you do not remove or delete.
In short, we will always try to retain any save data you may have, but we cannot guarantee that it will not be lost.
How do I pay?
If a repair is chargeable you will be advised of the cost and how to pay.
Methods of payment include cheque, postal order, secure online credit card or a standard credit card via our customer service team.
What is a "ispection or evaluation service" and how does it work?
If you're not sure what what's wrong with your device and would like for us to give you a quote for repair, order this service.
Our repair quote includes the price of evaluation. For example, if the amount needed to repair your device is £60, and you paid £20 for the inspection service, we'll quote you an additional £40 for repair.
Are your parts original products?
Yes, unless otherwise indicated.
Do I need to include anything with my device for repairs?
Please do not include any chargers, accessories, or boxes that you would like to be returned to you. If you do happen to include these things, we'll do our best to get them back to you, but reserve the right to dispose of these items.
If you're sending a device that requires a code to unlock it, please provide this number with your device so that we may do extensive testing.